Terms & Conditions

Last Updated: 25 Feb 2025

By using My Locker Laundry services, you agree to the following terms and conditions:

Minimum Order Size

Wash & Fold order minimum is 7kg. For Wash & Fold, even if the order size is less than 7kg, we will have to charge a minimum charge of $34.93 ($4.99 x 7kg).

For Dry Clean and Wash & Iron, the minimum order amount is $25.

Free Laundry

Once your friend/ neighbour uses your referral code to spend $25 on laundry, you will be entitled a free $10 bonus. It will automatically be reflected in your account.

Non-payment

Orders that have not been paid for within 30 days of the pickup date will be considered as abandoned and all laundry will be donated to charity.

Unclaimed items

All laundry once returned to a locker must be removed from the locker within 48 hours. Laundry not collected after 48 hours will be removed from the locker and the lock number will be changed. After 48 hours, we will bring your laundry back and store at our facility. You can text us at 9122-9474 or email us at: cs@mylockerlaundry.com to schedule a re-delivery date back to the locker. When your scheduled re-delivery data arrives, we will place your clean clothes back insider the locker and inform you via SMS and email the locker number and a new four digit code to unlock your locker.

Items that have been placed in a locker and have not been claimed by any customer will be held of 30 days. If items are unclaimed after 30 days, all laundry will be donated to charity.

Damaged items

Lost items

Any damaged or lost items be be reported via email to cs@mylockerlaundry.com within 48 hours after the laundry has been returned to the locker. With respect to damaged and/or a lost item, our liability shall be limited to the fair value of the depreciated item, taking into account wear and tear, fashion and use. The compensation amount shall not exceed ten (10) times the cleaning cost of the item or a maximum of $150 per order, whichever is lower, regardless of the item's brand or condition.

Kindly be reminded that when leaving your items in lockers, please ensure that your locker has been correctly closed and locked. My Locker Laundry is not responsible for any loss or damage resulting from a failure to lock the locker properly.

Loose items

Although we strive to provide the best possible services, we are not responsible for loose items such as jewellery, watches, cash, detachable buttons, cufflinks, belts, laces, hoods or loose items on garments, hangers etc. We request that customers remove these items and empty pockets prior to leaving items with us as we cannot be held responsible for damage to your garments from items left in pockets (e.g. lipstick, pens).

High value items & Liability

Please inform us if any item holds significant or memorable value so that special attention can be given. Additional charges may apply for servicing such items.

My Locker Laundry's liability is limited to a maximum of ten (10) times the cleaning charge per item. Our service fees are based on our standard price list. If you believe the depreciated value of your garment exceeds this limit, you must declare its value before cleaning. In such cases, the cleaning charge will be 10% of the declared value.

Failure to declare a high-value item means you agree to the default liability cap of 10x the cleaning cost, or a maximum of $150 per order, whichever is lower.

Personal property

Any personal property placed in My Locker Laundry locker that appears to have value will be removed by My Locker Laundry and stored at our facility for 30 days. If items are unclaimed after 30 days, all property will be donated to charity. However, please be informed that we are not responsible for any personal property placed in My Locker Laundry regardless of the value of the said personal property.

Donation

Any property unclaimed and order that are not paid within 30 days from the date of delivery will be considered abandoned and we will donate all property to MINDs (Movement for the Intellectually Disabled of Singapore) or The Salvation Army.

Total removal of stains

We work hard to remove all stains on your garments. However, total removal of stains is not guaranteed.

My Locker Laundry rebate

Customers may earn 5% cash rebate when he/she makes at least $25 per transaction (except purchasing credits). The cash rebate will be automatically added into his/ her free credits account.

Turnaround time

We understand you have a busy schedule, and you need back the clothes immediately. We work hard to have a fast turnaround, but we always put quality above expediency. Some garments may need a little more time (e.g. to remove a stubborn stain) and may hold up the rest of the order. Our average turnaround time is 5-7 business days (normal) and 2-3 business days (express), both excluding the day that you put your laundry inside the locker. However, we do not guarantee turnaround times and assume no responsibility for any damages that may occur due to a delay in service.

Refund

Purchased prepaid credits and free credits are strictly non-refundable and cannot be redeemed for cash. In rare and exceptional cases, a refund may be granted solely at our discretion, subject to an $8 administrative fee.

Privacy policy

My Locker Laundry is committed to protecting our visitors' and members' privacy. Refer to Privacy policy here.

Governing Terms

Our Terms and Conditions are available on both our app and website. In the event of any discrepancies, the version published on our website shall be deemed the most accurate and up-to-date.